One platform. Clear responsibilities.

Venroys and scope

These terms form an agreement between you and Venroys OÜ, an Estonian private limited company, registry code 17427636, VAT number EE102991020, located at Tornimäe tn 5, 10145 Tallinn, Estonia (“Venroys”, “we”).

They apply to venroys.com, app.venroys.com, seller subdomains, connected domains, the Venroys Marketplace and all related services. Additional terms clearly presented with a service, order or seller apply alongside them.

Key definitions

• Customer: anyone who views or buys a product or service.
• Seller: the person or legal entity operating a store, offering products or receiving payments.
• Storefront: a Venroys-hosted seller shop, including a Venroys subdomain or verified custom domain.
• Marketplace: the public Venroys environment in which approved sellers may be listed.
• Platform services: accounts, hosting, website builder, product, order and customer management, payments, analytics and integrations.

Contracting party and sales channels

The contracting party for a product sale is identified before or when the order is concluded. In an independent storefront, the relevant seller sells the product to the customer; Venroys supplies the technical infrastructure and may receive a platform fee. For marketplace listings, the seller involved and Venroys’ role are identified in the listing or order information.

Always check the store name, seller information, return terms and order confirmation. If information conflicts, contact support before paying.

Accounts and access

You must provide accurate, current information, secure your credentials and tell us immediately about suspected misuse. You are responsible for activity through your account except to the extent the issue was demonstrably caused by Venroys.

Sellers must have authority to represent their business and provide all required identity, business, tax and payout information. Accounts and platform privileges may not be sold, shared or transferred without permission.

Customer orders

An order is an offer to purchase. The agreement is formed when the competent seller accepts the order or the order confirmation expressly says so. An order may be refused or cancelled with a refund due to unavailable stock, an obvious pricing error, payment failure, legal restrictions or a reasonable fraud or safety concern.

Product information, total price, taxes, shipping and available payment methods are shown during checkout. Colours and proportions can vary slightly by display; this does not limit statutory conformity rights.

Withdrawal, returns and refunds

Consumers have a statutory 14-day withdrawal right for many distance purchases starting from receipt, unless a legal exception applies. Clearly personalised goods and opened sealed hygiene goods may, among other cases, be excluded where the law permits.

The customer must clearly notify the seller within the period and return goods no later than the applicable return deadline. Direct return costs may fall on the customer when disclosed in advance. A seller may withhold reimbursement until receiving the goods or evidence of return where the law permits.

A commercial returns policy may provide broader rights, but never replaces mandatory remedies for faulty, incorrect or non-conforming goods.

Payments, fees and currencies

Payments are processed using Stripe and available local payment methods. In an independent storefront, payment is processed as a Stripe Connect Direct Charge on the seller’s connected account. Venroys may receive the platform or application fee disclosed in advance. Marketplace payments may use the Venroys payment flow and later be allocated under the applicable payout schedule.

Checkout shows the final amount and currency before confirmation. Banks or payment providers may apply their own conversion rates or fees. A payment can fail, process or confirm later; a redirect or success screen alone is not proof of payment—the server-side payment status controls.

Fulfillment, delivery and tracking

The seller is responsible for proper fulfillment and delivery. Delivery dates are estimates unless expressly guaranteed. Tracking updates depend on fulfillment and carrier partners and may be delayed.

The customer must supply a complete and accurate delivery address. Extra costs caused by an incorrect address, refused delivery, customs duties or local charges are handled according to information presented before purchase and applicable law.

Seller obligations

• Offer only lawful, safe and accurately described products you have the right to sell.
• Keep prices, inventory, tax settings, shipping information and business details current.
• Process orders promptly and support customers professionally with delivery, complaints, returns, refunds and statutory guarantees.
• Follow applicable consumer, product-safety, privacy, tax, sanctions, intellectual-property and advertising laws.
• Do not manipulate performance, reviews, deliveries or identity, or use off-platform payment to avoid fees or safeguards.
• Immediately notify Venroys and affected customers of recalls, safety risks, data breaches or loss of a required licence.

Storefronts, subdomains and website builder

Venroys may provide a storefront, Venroys subdomain, website builder, hosting and optional custom-domain connection. The seller remains responsible for published text, images, products, legal pages, trade name and domain rights. Venroys may make technical copies, caches and backups to operate the service.

A subdomain is a revocable platform facility, not property. Slugs and subdomains must be valid, non-misleading DNS labels. Former names may be reserved temporarily or permanently to manage security and trademark risk. A custom domain must be verified; Venroys may remove its connection after termination.

Trust system and marketplace access

New sellers begin with an independent storefront. Marketplace access is earned and not automatic. Venroys may assess identity, account age, completed orders, delivery outcomes, ratings, refunds, chargebacks, policy incidents and fraud signals. Exact internal scoring and fraud rules remain confidential to deter manipulation.

Meeting displayed minimums makes a seller eligible for review at most. Venroys may refuse approval, impose conditions or later remove access where trust, customer safety, legal compliance or platform integrity reasonably requires it.

Ranking and visibility

Marketplace ranking may be influenced by relevance, availability, price and value, product and content quality, delivery, customer satisfaction, returns, reliability, recency, popularity and policy status. Relevance, availability, reliability and customer outcomes generally carry more weight than presentation details. Paid or sponsored placement will be identified as such when offered.

Listings may be distributed through Venroys pages, storefronts, search engines, email, social media or future clearly disclosed affiliate channels. A storefront outside the marketplace receives no automatic marketplace traffic or ranking. Venroys does not guarantee position, revenue, conversion or visitor volume. Venroys may use a different technical checkout or fulfillment model for its own or affiliated offers, but does not give those offers a hidden ranking advantage solely for that reason.

Payouts, refunds and chargebacks

Payouts depend on successful payment, the selected schedule, available Stripe balance, reserves, verification and relevant risk or return windows. Venroys may set off or reserve amounts for refunds, disputes, chargebacks, provider costs, fraud, negative balances, legal holds and corrections.

Direct Charges settle to the connected Stripe account under the applicable Stripe rules. Sellers are responsible for correct bank and tax details. Duplicate payouts, amounts paid in error and administrative mistakes may be corrected with a transparent accounting entry.

Stripe, Printful and other services

Stripe provides payment, verification and payout services. Printful may optionally provide products, fulfillment, shipping, tracking and return information. Sellers must also accept relevant third-party terms and maintain a valid, funded and active account where required.

Venroys is not responsible for an independent provider’s outage or decision, but will take reasonable steps to restore platform processes. Integration access may be limited when tokens expire, permission is withdrawn or use becomes unsafe or unlawful.

Prohibited use and content

• Illegal, counterfeit, unsafe, misleading or infringing products or content.
• Fraud, money laundering, sanctions evasion, artificial reviews or order manipulation.
• Malware, unauthorised scraping, reverse engineering, excessive load or bypassing security and access controls.
• Discrimination, harassment, hate, sexual exploitation or content harming another person’s rights or safety.
• Using customer data outside necessary order, support and legally permitted processes.

Intellectual property

Venroys and its licensors retain all rights in the platform, software, designs, marks and documentation. Venroys grants you a limited, revocable, non-exclusive and non-transferable licence to use the services under these terms.

You retain rights in your content. You grant Venroys a worldwide, non-exclusive licence to host, reproduce, format, display and distribute it to provide, secure and promote your storefront or marketplace listing. This licence ends after deletion where reasonably practicable, subject to backups, legal retention and rights already accrued.

Data and confidentiality

Personal data is handled under the Privacy Policy. Sellers may use customer data only for the transaction, support, legal records and other purposes supported by a valid legal basis.

A seller can access its own storefront content, products, relevant order and customer data, payout information and available analytics through the dashboard, but not non-public data belonging to other sellers. Venroys accesses platform, transaction, security and performance data for hosting, support, payments, legal records, fraud prevention and marketplace administration. Necessary data is shared with providers described in the Privacy Policy.

Export necessary business records before closing an account. Interactive access may end after termination; Venroys retains limited copies as needed for orders, disputes, accounting, tax, security and other legal duties. Non-public Venroys security, fraud, scoring, pricing or operational information is confidential.

Investigation, restriction and termination

Venroys may remove content, pause transactions, reserve payouts, restrict features, suspend marketplace access or terminate an account for a legal obligation, safety risk, fraud, non-payment, repeated poor performance or material breach. Where required, we provide the business user with reasons, reasonable notice and an opportunity to clarify the facts.

Where the EU platform-to-business rules apply, a business user normally receives at least 30 days' advance notice and reasons on a durable medium before full termination. That period does not apply for a legal obligation, imperative reason or demonstrable repeated infringement. Immediate action may also be required for fraud, cyber risk or danger to customers. A seller can challenge a decision through info@venroys.com. Termination does not erase outstanding payment, refund, dispute, tax or retention obligations.

Availability and service changes

We aim to provide a secure, reliable service but do not guarantee uninterrupted operation. Maintenance, outages, internet failures, incidents and provider changes may temporarily affect features. Venroys may change or discontinue features; we will try to give business users reasonable advance notice of materially adverse changes.

Sellers should retain their own copies of information needed for accounting, tax, product compliance and business continuity.

Liability

Nothing excludes liability that cannot lawfully be excluded or any mandatory consumer right. To the extent permitted by law, Venroys is not liable for indirect loss, lost profits, loss of goodwill or business interruption.

For business users, Venroys’ total liability for platform services is limited to the greater of (a) platform fees that user paid Venroys during the twelve months before the event or (b) EUR 100, except for intent, gross negligence or where such a limit is prohibited. Venroys is not liable for sellers’ products, content or independent acts, or those of third parties, where the law does not make Venroys responsible.

Business indemnity

For business sellers only: you will reimburse reasonable losses, costs and third-party claims arising from your illegal products, content, tax or consumer-law breach, intellectual-property infringement or material breach of these terms, except to the extent caused by Venroys. Venroys will notify you and provide a reasonable opportunity to assist with the defence.

Governing law and complaints

Estonian law governs these terms. Consumers retain mandatory protections and competent courts of their habitual residence where required by law. Business disputes are, where permitted, subject to the competent courts of Tallinn, Estonia.

For a problem, first contact the seller and/or info@venroys.com. Estonian consumers may seek information or dispute support from the Consumer Protection and Technical Regulatory Authority (TTJA). You may also use any consumer body or court available to you by law.

Changes to these terms

We may change these terms for new features, law, safety, costs or business models. Where the EU platform-to-business rules apply, business users receive the proposed change on a durable medium normally at least 15 days in advance, with longer notice when significant technical adjustment is needed. A shorter period may apply for a legal obligation or urgent fraud, malware, spam, data-breach or cybersecurity risk.

The version applying when a consumer order was placed remains relevant to that order. Continued use after the effective date counts only where applicable notice and consent rules have been met.