Dasar Privasi Venroys

1. Siapakah yang bertanggungjawab untuk pemprosesan?

Founders: Constantino Aemilius Darshan Changoe and Muhammet Fatih Koçyigit

2. Data Peribadi yang Kami Proses

Bergantung pada cara anda menggunakan Venroys (membeli-belah, membuat akaun, menghubungi kami atau menjual di platform), kami mungkin memproses kategori data peribadi berikut:

Kami tidak sengaja mengumpul kategori data peribadi khas (contohnya, data kesihatan). Sila jangan sertakan maklumat peribadi sensitif dalam nota pesanan, mesej sokongan atau medan teks bebas yang lain melainkan jika ia benar-benar perlu.

3. Tujuan dan Asas Perundangan

4. Platform, seller and storefront roles

• Venroys is a controller for Venroys accounts, platform security, marketplace administration, platform fees, tax records and operation of our services.
• For an independent seller storefront, the seller may be a separate controller for customer relationships, product information, fulfillment, returns and support. The seller's identity should be available in the relevant storefront or order information.
• Where Venroys handles data only on a seller's instructions, we act as a processor under the applicable agreement. For certain services, including payments and legally required identity checks, Stripe may act as an independent controller.

5. Sources of personal data

• Directly from you through registration, checkout, support, uploads or settings.
• From sellers when they manage an order, return or customer request.
• From payment, fulfillment, shipping, verification and fraud-prevention providers.
• Automatically from devices, logs, cookies and security signals, depending on your choices.

4. Kuki dan Teknologi Serupa

5. Perkongsian Dengan Pihak Ketiga

Kami berkongsi data peribadi hanya apabila perlu, contohnya dengan:

• Penyedia perkhidmatan pembayaran untuk memproses pembayaran, bayaran balik dan semakan transaksi berkaitan.
• Rakan kongsi penghantaran dan logistik untuk menghantar pesanan dan mengendalikan pemulangan.
• Penyedia hosting, infrastruktur, e-mel dan perkhidmatan teknikal yang menyokong platform.
• Rakan kongsi analitik dan pemasaran (hanya jika dibenarkan dan, jika perlu, dengan persetujuan anda).
• Pihak berkuasa awam, pengawal selia atau penguatkuasa undang-undang di mana kami dikehendaki secara sah untuk mendedahkan maklumat.

Apabila pihak ketiga memproses data bagi pihak kami, kami menggunakan perjanjian pemprosesan data jika diperlukan dan mengarahkan mereka untuk memproses data peribadi hanya untuk tujuan yang dipersetujui.

8. Key service providers

Specific vendors and subprocessors may change as our infrastructure changes. We assess providers before they process personal data.

9. International transfers

Some providers or their subprocessors are located outside the European Economic Area. Where the GDPR requires it, we rely on an adequacy decision, European Commission Standard Contractual Clauses or another valid safeguard. We assess supplementary organizational and technical measures where appropriate.

6. Pengekalan Data

After the applicable period, we delete or anonymize data unless it remains necessary for a legal claim, investigation, dispute or other legal obligation.

7. Keselamatan

Kami melaksanakan langkah-langkah teknikal dan organisasi yang sesuai untuk melindungi data peribadi, termasuk:

• Penyulitan dalam transit (HTTPS / TLS)
• Penghash kata laluan dan kawalan pengesahan selamat
• Kawalan akses dan kebenaran berasaskan peranan
• Pemantauan, sandaran dan proses penyelenggaraan keselamatan

No system is entirely risk-free. Protect your account with a unique password and two-factor authentication where available.

8. Hak Anda

Bergantung pada lokasi anda dan undang-undang yang terpakai, anda mungkin berhak untuk:

• Minta akses kepada data peribadi anda yang kami simpan.
• Meminta pembetulan data peribadi yang tidak tepat atau tidak lengkap.
• Minta pemadaman data peribadi anda, jika berkenaan.
• Meminta sekatan pemprosesan atau membantah aktiviti pemprosesan tertentu.
• Menarik balik persetujuan pada bila-bila masa jika pemprosesan adalah berdasarkan persetujuan.
• Receive your data in a portable format where the right to data portability applies.
• You may also complain to the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or the supervisory authority where you usually live.

Send requests to info@venroys.com. We may request additional information to verify your identity. We normally respond within one month; the GDPR permits a reasoned extension for complex requests.

13. Fraud, trust and automated signals

Venroys uses security, fraud and performance indicators such as delivery outcomes, refunds, chargebacks, account age, policy incidents and verification status. These signals support risk management and marketplace review. Marketplace access is not automatically guaranteed by a score. Decisions with a material effect may be reviewed by a person, and you may contact us to request an explanation or review.

14. Security incidents

We investigate suspected personal-data breaches, limit their effects and notify the competent authority and affected people where legally required. Report suspected security issues to info@venroys.com without sending passwords or complete payment details.

15. Seller responsibilities

Sellers receiving personal data through Venroys must use it lawfully, securely and only for permitted business purposes. They may not use customer data for unsolicited marketing, sell it or disclose it outside necessary order and support processes. Sellers must provide their own privacy information where required and respond to data-subject requests for which they are responsible.

9. Kanak-kanak bawah umur

Venroys tidak bertujuan untuk kanak-kanak di bawah umur yang dikehendaki oleh undang-undang yang terpakai untuk memberi persetujuan terhadap pemprosesan data sendiri (contohnya, 16 tahun di sesetengah bidang kuasa). Kami tidak sengaja mengumpul data peribadi daripada kanak-kanak tanpa persetujuan yang diperlukan.

11. Perubahan pada Dasar Privasi Ini

Kami mungkin mengemas kini Dasar Privasi ini dari semasa ke semasa. Tarikh "Terakhir dikemas kini" di bahagian atas menunjukkan bila halaman ini diubah buat kali terakhir. Jika kami membuat perubahan penting, kami mungkin akan memaklumkan anda melalui laman web, e-mel atau pemberitahuan akaun jika sesuai.