Venroys account support
Delete Your Venroys Account
Venroys users can request permanent deletion of their account and associated personal data.
Email support@venroys.comHow to request account deletion
Email support@venroys.com with the subject "Delete my Venroys account". Please include the email address linked to your Venroys account so we can identify the account and process your request.
Data that may be deleted
When your request is verified, Venroys may delete or de-identify account data associated with your account, including:
- account profile information
- saved addresses
- seller profile or store information where applicable
- uploaded account content where applicable
- app and session related account data where applicable
Data that may be retained
Venroys is a marketplace. We may retain limited records where required or reasonably necessary for:
- tax and accounting
- payment processing
- payouts
- fraud prevention
- security
- disputes, refunds, and chargebacks
- legal compliance
This can include order, payout, refund, transaction, security, and compliance records that Venroys, payment providers, sellers, or service partners must keep.
Processing time
Account deletion requests are normally processed within 30 days. Some data may be retained longer if required by law or if an order, payout, dispute, refund, chargeback, or legal obligation is still active.
Active orders, disputes, payouts, chargebacks, or legal obligations may delay full deletion until those matters are resolved.
Contact
For account deletion requests, contact support@venroys.com.
This page is provided for users who want to request deletion of their Venroys account and associated data, including users who no longer have access to the Venroys mobile app.