Frequently asked questions
Browse answers about orders, selling, payments and trust.
Open FAQCONTACT VENROYS
Tell us what you need. We’ll help you find the next step.
Questions about an order, seller account, payments or a partnership? Choose the closest topic and send the details our team needs to understand your request.
Messages are reviewed by the Venroys teamPrefer email? info@venroys.com
VENROYS / SUPPORT
01
ORDERWhere is my package?
Open02
SELLERHelp connecting my domain
Open03
BUSINESSPartnership inquiry
OpenROUTE YOUR REQUEST
Start in the right place
SEND A MESSAGE
How can we help?
Provide enough context for us to route your message correctly. Do not include passwords, card details, PIN codes or identity-document numbers.
Before you send
For an orderInclude the order number and the email used at checkout.
For a storefrontInclude the storefront domain and the affected page or feature.
For paymentsNever send full card or bank credentials. A Stripe account suffix or payout date is enough.
SELF SERVICE
You may find the answer faster
How Venroys works
Understand the complete customer and seller journey.
View the guideSeller workspace
Signed-in sellers can use their dashboard and dedicated support page.
Seller login